Frequently Asked Questions

Your neighborhood stop for convenience, quality, and friendly service. Everything you need, all in one place.

Have questions about Kelley’s Market?

You’re in the right place. Whether you’re stopping in for fresh food, fuel, or a quick car wash, we’re here to make your visit easy and convenient. Browse our most frequently asked questions below to find quick answers about our locations, services, and what makes Kelley’s Market your go-to neighborhood stop.

Where Can I Find a Store Near Me?

Find the local, family-owned Kelley’s Market convenience stores and Mobil gas stations near you on our Find a Market page! Our storefronts are located throughout northern Illinois and southern Wisconsin. Simply enter your city or zip code to find the Kelley’s Market near you.

Where Do I Apply for a Job With Kelley’s Market?

Are you looking for a new career opportunity in an excellent work environment? Kelley’s Market has openings available throughout Southern Wisconsin and Northern Illinois. Our local, family-owned convenience stores offer an outstanding employee experience. Learn more about us and apply now! You deserve the best, and we offer it.

What is Ethanol?

Ethanol is a grain alcohol that can blend with gasoline. Ethanol can be fermented from many sources of starch, including corn, wheat, and potatoes. This is a renewable energy resource that is domestically produced, more cost-effective, and burns cleaner than gasoline alone.

What Is Octane and Why Is It Important?

An octane rating is a standard measure of the performance of fuel. The higher the octane level, the more compression the fuel can withstand before igniting. Gasoline is generally rated with an anti-knock index number that measures octane quality.

How Can I Lower My Costs on Gas?

Regardless of what type of vehicle or fuel you use, try to avoid rush-hour traffic and shorten trips whenever possible. Another way to save gas is to minimize vehicle weight. Also, always remember to completely release your parking brake before driving. Drive at a smooth, steady pace and avoid quick acceleration and hard braking.
From a car maintenance perspective, make sure to keep tire pressure at the manufacturer-recommended level. Check tire wear frequently as unusual wear patterns are signs your car needs service. Also, keep your vehicle’s wheels properly aligned and balanced. Plus, be sure to always follow manufacturer standards for keeping your car tuned, changing your oil, and replacing dirty air filters.

How Can I Start Earning Rewards?

To start saving today, all you have to do is sign up now. Create your free ExxonMobil Rewards+™ account online or join the rewards app for the best experience and exclusive offers. Earn at least 3¢/gal in points at the fuel pump and 2¢/dollar in points at the store with your Exxon Mobil Rewards+ card, the app, or your phone number. Use your points to save money at the fuel pump and in the store.

What Does Kelley’s Café Have to Offer?

Kelley’s Café serves delicious foods throughout southern Wisconsin and northern Illinois. We offer these items inside some, but not all, of our welcoming markets. We assure you that the quality flavors and options are sure to exceed your expectations. Click here to learn more.

Why Was There a Hold Placed on My Card?

Your card servicer may be placing an authorization hold on your card when you pay at the pump to verify available funds. We will only charge you for the cost of your gas, but it may process later as a separate transaction that releases the authorization hold. This is dependent on your bank or credit servicer. To avoid this issue, pay for the amount of gas you’d like at the register or select credit instead of debit at the pump. We are unable to reverse any holds, as it is not charged by us, so we recommend reaching out to your card issuer if you have any issues with hold charges.

Can I Use My Car Wash Code at Another Location?

The car wash codes that you purchase are store-specific and are meant to be used at the same location that you purchased your wash from. However, they do not have expiration dates, and if you need additional assistance regarding unused car washes, our in-store team is happy to assist!

Can I Get Cash Back at the Register?

Unfortunately, our stores are not always equipped to provide cash-back services, and when available, we do limit cash back to $20. We ask that all requests be verified with our cashiers before you select cash back. However, we have ATMs available at our locations for your convenience!

How Does Your Curbside Pickup and Delivery Work?

We are proud to offer curbside and delivery services at three of our locations. This includes the Rockford, Loves Park, and Pingree Grove areas. To order, you simply visit our Order Now page, enter your location, select the items or foods that you would like, and check out with your preferences. Our team will work to prepare your order and deliver it as soon as it is ready (or at your selected time). For curbside orders, you simply give us a call when you arrive at one of our pickup spots so that we can bring your order right to your car.

I Am Having Issues With My Exxon Mobil Rewards. How Do I Get Help?

While we are proud participants in the Exxon Mobil Rewards+ program, the loyalty services are managed through Exxon Mobil directly, and we do not have access to assist with rewards+ issues at Kelley Williamson Co. For questions about the program or to request a replacement card, we encourage you to call their customer service team at 1-888-REWARD+ (888-739-2730) to get the best assistance available

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